Training that gives your teams the skills to deliver real customer experience
How I approach
knowledge transfer
I don’t call it training, I call it knowledge transfer, because that is what actually changes how people work. Over the years I have delivered this across the USA, Europe, the Gulf region, Africa, India and the Far East, combining detailed theory with real practical application, so your people leave with more than notes, they leave with the ability to act. In 2016 I was appointed Customer Experience Course Director for the Chartered Institute of Marketing, a role that continues to shape how I design and deliver every course you see below.
Customer Experience
Masterclass
A practical, energising programme with Ian Golding, CCXP, helping leaders and teams turn customer experience from good intention into intentional, measurable and sustainable action.
Practical - Built around discussion, exercises and tools participants can apply immediately.
Human - Connects customers, employees and leaders to the behaviours that shape real experiences.
Action-focused - Ends with a clear challenge: what will I do, when will I do it, who needs to be involved, and how will I know it is working?
CCXP Exam Preparation Workshop
A focused one-day workshop with Ian Golding CCXP to help experienced CX professionals prepare for the Certified Customer Experience Professional exam.
Move from general study to exam readiness: understand the CXPA exam blueprint, practise CCXP-style judgement questions, strengthen the application route and leave with a clearer revision plan.
Other ways I can help your team, learn
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Delivery of a half or whole day Customer Experience Leadership workshop – enabling leaders to better understand what is required of them, and the competencies they require in their people, to help their organisations become more customer centric.
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Design and delivery of an ‘experiential’ training programme for those working in a customer experience role – aligning the Certified Customer Experience Professional (CCXP) ‘blueprint’, delegates are taught about the competencies before having to put their learnings into practice. These programmes typically span a 12-month period
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Facilitation of ‘the Customer Experience Game’ – an innovative and exciting way to engage colleagues at all levels of the organisation in understanding the customer experience
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Bespoke training as required – i.e. in specific competencies, such as measurement and customer journey mapping
What people say
"Ian is exceptional in his practical understanding and experience of delivering transformational change through Customer Experience. His passion for the the science of CX is palpable. It’s underpinned with a commercial pragmatism that knows results are the only way to drive long-term, sustainable change but that profit and performance can only come from getting it right for the customer. Ian has a great engagement style and I could not recommend him highly enough."
Ready to get started?
If you would like to talk through your organisation's specific needs, get in touch with me directly and we can explore what will work best for your teams.
