Thought Leadership

27/04/2016 27/04/2016

Developing Your ‘North Star’ — The Importance of Clarifying Your Purpose

25/04/2016 25/04/2016

What can the world of business learn from Leicester City? Why teamwork and togetherness breeds success

20/04/2016 20/04/2016

The importance of persistence - why Customer Experience can only work if it is part of a long term business strategy

06/04/2016 06/04/2016

CX = V! Customer Experience is not a job... it's a vocation!

04/04/2016 04/04/2016

Using data to improve customer experience - Ian Golding interview with ReachForce

22/03/2016 22/03/2016

Video: Ian Golding & Mark McArthur Christie on 'The Rise of Customer Experience'

16/03/2016 16/03/2016

The British Airways pilot who got off his bum! How to wow customers with the unremarkable

10/03/2016 10/03/2016

Customer Centric Culture – putting theory into practice

07/03/2016 07/03/2016

Irrelevance & Ignorance? NPower, BHS & Moonpig add fuel to the CX Fire!

01/03/2016 01/03/2016

Communication & collaboration: essential ingredients for all great Customer Experiences

23/02/2016 23/02/2016

Heart or head first? Which is more important in driving great Customer Experiences?

17/02/2016 17/02/2016

Do You Have a Funny Bone? The 3 Vital “Bones” Required by All Customer Experience Leaders!

09/02/2016 09/02/2016

They say elephants never forget... but what about customers?

03/02/2016 03/02/2016

CX makes the world go around! Why customer experience is a global challenge

28/01/2016 28/01/2016

Mystery Shopping Programmes – great in reality or just in theory?

26/01/2016 26/01/2016

The Customer Minute! The simple way to get 'Customer' on to your agenda

19/01/2016 19/01/2016

Have a nice day! Is the US better than the rest of the world when it comes to Customer Experience?

15/01/2016 15/01/2016

Customer Experience – Fact or Fiction?

12/01/2016 12/01/2016

How much!! Would you be brave enough to let customers pay you what they THINK their CX is worth?

04/01/2016 04/01/2016

Why 2016 should NOT be 'the year of the customer'

Get in touch

If you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832.

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