Thought Leadership

07/05/2015 07/05/2015

Thrivers, Survivors and Nose-Divers! How to help people BELIEVE in transforming your Customer Experience?

29/04/2015 29/04/2015

Ignorance, Disbelief and Failure - lessons in how NOT to lead from the Orient - Leyton Orient!!

01/04/2015 01/04/2015

Customers + Employees = People. People = Business. Why Business is all about People

11/02/2015 11/02/2015

Leveraging the soft and fluffy: how important are soft skills in delivering Customer Experiences?

05/01/2015 05/01/2015

Dare to be Different - The 'Dignity in Diversity' of Customer Experience

01/09/2014 01/09/2014

The simplicity of a smile - it's great for you and your customers!

20/08/2014 20/08/2014

'Thank You'! The two most important 'Customer Experience' words of all

24/07/2014 24/07/2014

Money Makes the World Go Around…No It Doesn’t – People Do!

15/07/2014 15/07/2014

Acknowledge, Apologise, Address - the 3 A's of dealing with mistakes!

03/07/2014 03/07/2014

Missed opportunities and the ‘not my job’ attitude – how Customer Experience can go very wrong

20/06/2014 20/06/2014

Pride, passion and process - three components that drive McDonald's

30/05/2014 30/05/2014

Customer Experience is Dead - the case for the prosecution!

21/05/2014 21/05/2014

Desire, Character & Togetherness - Lessons in leadership from the Orient – Leyton Orient!

08/05/2014 08/05/2014

McDonalds and the 100 year old woman - a story of customer empathy, kindness & caring

11/04/2014 11/04/2014

Common Sense - the not so magic 'customer experience' ingredient

03/03/2014 03/03/2014

CEO - Chief Executive Officer or Chief Experience Officer?

26/02/2014 26/02/2014

Customers; Colleagues; Shareholders. Which one should your business put first?

17/02/2014 17/02/2014

'The lost suitcase and a grumpy old man' - a story about employee engagment

20/01/2014 20/01/2014

Are you a Leader of a Follower? Why customer experience needs good, strong leadership

17/12/2013 17/12/2013

'Could you care less?' Why 'caring' is essential if you want to deliver great customer experiences

Get in touch

If you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832.

Email to find out more