Thought Leadership

Building a Customer-Centric Culture– it’s all about the 3 L’s!

30/09/2013 30/09/2013

Building a Customer-Centric Culture– it’s all about the 3 L’s!

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'The managers promise' - what do you commit to doing for your people?

25/07/2013 25/07/2013

'The managers promise' - what do you commit to doing for your people?

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‘I have an idea – lets outsource customer services’ - Could the quest for cost savings damage the customer experience?

06/06/2013 06/06/2013

‘I have an idea – lets outsource customer services’ - Could the quest for cost savings damage the customer experience?

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'Mind the Gap' - Is the London Underground the greatest ever customer experience innovation?

17/05/2013 17/05/2013

'Mind the Gap' - Is the London Underground the greatest ever customer experience innovation?

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Customer Experience? 'It's more than my jobs worth!'

26/02/2013 26/02/2013

Customer Experience? 'It's more than my jobs worth!'

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'Don't judge a book by its cover' - it does not matter what you look like, a customer is a customer

11/02/2013 11/02/2013

'Don't judge a book by its cover' - it does not matter what you look like, a customer is a customer

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'I cannot get in, its snowing too hard' - 'I could have worked from home though'

21/01/2013 21/01/2013

'I cannot get in, its snowing too hard' - 'I could have worked from home though'

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30/10/2012 30/10/2012

Apathy - whose fault is it?

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23/10/2012 23/10/2012

2, 4, 6, 8, who do we appreciate? Why some organisations may struggle to answer the question!

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I own a Bearded Dragon too! How well do your staff know their customers?

25/09/2012 25/09/2012

I own a Bearded Dragon too! How well do your staff know their customers?

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Attitude, Passion and Pride - do your people have it?

25/06/2012 25/06/2012

Attitude, Passion and Pride - do your people have it?

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Get in touch

If you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832.

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