Thought Leadership

03/01/2013 03/01/2013

Whoops!! Why saying sorry to customers is not always enough

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27/12/2012 27/12/2012

I'll have free Wi-Fi with my Big Mac please! Are you giving customers a reason to keep coming back?

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11/12/2012 11/12/2012

£2,160 a night!!! What can we learn from Claridges?

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27/11/2012 27/11/2012

My favourite bit is..... Can you compare your customer experience with a good movie?

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19/11/2012 19/11/2012

I just want to close the curtains!! Can you take customer experience innovation too far?

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23/10/2012 23/10/2012

2, 4, 6, 8, who do we appreciate? Why some organisations may struggle to answer the question!

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18/10/2012 18/10/2012

I'm not paying to park! Why the British high street might be struggling

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It's just not cricket! The importance of understanding the 'end to end' customer journey

04/07/2012 04/07/2012

It's just not cricket! The importance of understanding the 'end to end' customer journey

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If you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832.

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