Thought Leadership

Just tell me the truth! Who are the 'winners' of the 'can customers really trust' them Olympics?

12/08/2016 12/08/2016

Just tell me the truth! Who are the 'winners' of the 'can customers really trust' them Olympics?

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Enterprise-Rent-a-Car: How to turn a 'promoter' into a 'detractor' in 1,2,3!

20/05/2015 20/05/2015

Enterprise-Rent-a-Car: How to turn a 'promoter' into a 'detractor' in 1,2,3!

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Common Sense - the not so magic 'customer experience' ingredient

11/04/2014 11/04/2014

Common Sense - the not so magic 'customer experience' ingredient

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Trust - the embodiment of customer experience

25/04/2013 25/04/2013

Trust - the embodiment of customer experience

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'I just want to know how many calories!' - the need for honesty, transparency and clarity in the customer experience

11/03/2013 11/03/2013

'I just want to know how many calories!' - the need for honesty, transparency and clarity in the customer experience

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It's just not cricket! The importance of understanding the 'end to end' customer journey

04/07/2012 04/07/2012

It's just not cricket! The importance of understanding the 'end to end' customer journey

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Attitude, Passion and Pride - do your people have it?

25/06/2012 25/06/2012

Attitude, Passion and Pride - do your people have it?

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John Lewis - are they still the best when it comes to customer experience and service?

12/06/2012 12/06/2012

John Lewis - are they still the best when it comes to customer experience and service?

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