Thought Leadership

Heaven or Hell? What Customer Experience vacation memories do you have this year?

13/09/2016 13/09/2016

Heaven or Hell? What Customer Experience vacation memories do you have this year?

Read More

07/08/2013 07/08/2013

Buying shoes online or buying a car - which is the better customer experience?

Read More

'We only want one room!' Will your summer holiday experiences create the right memories?

16/07/2013 16/07/2013

'We only want one room!' Will your summer holiday experiences create the right memories?

Read More

'Up-selling = No-selling' - how Clarins may be damaging their customers experience

06/02/2013 06/02/2013

'Up-selling = No-selling' - how Clarins may be damaging their customers experience

Read More

11/12/2012 11/12/2012

£2,160 a night!!! What can we learn from Claridges?

Read More

Get in touch

If you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832.

Email to find out more