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Customer Journeys, Customer retention and..., Recovery 16/10/2014 Customer Journeys, Customer retention and..., Recovery 16/10/2014 Customer Effort - it's real meaning through real stories (Vauxhall might want to read this!) Read More
Customer retention and... 14/10/2013 Customer retention and... 14/10/2013 Customer Effort - it's like pulling teeth! Read More
Communication Channels, Social Media 18/04/2013 Communication Channels, Social Media 18/04/2013 'Got a problem? Get Tweeting!' - the story of a fresh cream eclair without the cream!! Read More