Thought Leadership

Is your organisation interconnected? The employee - customer chain

26/09/2018 26/09/2018

Is your organisation interconnected? The employee - customer chain

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Understanding the Employer Journey — The Employee Engagement Loop

29/01/2018 29/01/2018

Understanding the Employer Journey — The Employee Engagement Loop

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Customer Experience - that's all just fluffy nonsense, isn't it?

23/05/2017 23/05/2017

Customer Experience - that's all just fluffy nonsense, isn't it?

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The Human Experience (HX) - the result of all other experiences

04/04/2017 04/04/2017

The Human Experience (HX) - the result of all other experiences

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Experience the Experience: Walking in the Shoes of Your Customers and Employees

06/03/2017 06/03/2017

Experience the Experience: Walking in the Shoes of Your Customers and Employees

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Anxiety and Stress – the secret killer of employee and customer experiences

30/01/2017 30/01/2017

Anxiety and Stress – the secret killer of employee and customer experiences

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Voice of the Employee (VOE) - Would you give your employees a seat at the board table?

26/09/2016 26/09/2016

Voice of the Employee (VOE) - Would you give your employees a seat at the board table?

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People – Never Underestimate How Important They Are in the World of Customer Experience

19/10/2015 19/10/2015

People – Never Underestimate How Important They Are in the World of Customer Experience

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Why NPS is Useless in the Employee Space: Introducing the Great People Index (GPI)

08/09/2015 08/09/2015

Why NPS is Useless in the Employee Space: Introducing the Great People Index (GPI)

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Customers + Employees = People. People = Business. Why Business is all about People

01/04/2015 01/04/2015

Customers + Employees = People. People = Business. Why Business is all about People

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Get in touch

If you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832.

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