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Customer Journeys, Customer retention and..., CX Leadership, CX Professionals, CX Strategy 13/08/2018 Customer Journeys, Customer retention and..., CX Leadership, CX Professionals, CX Strategy 13/08/2018 What really makes customers happy? Read More
Customer Journeys, CX Culture, CX Leadership, CX Professionals, CX Strategy 07/08/2018 Customer Journeys, CX Culture, CX Leadership, CX Professionals, CX Strategy 07/08/2018 The Accidental Customer Experience Read More
Customer Journeys, Customer retention and..., Travel 13/11/2017 Customer Journeys, Customer retention and..., Travel 13/11/2017 'Welcome to our kitchen'! Would you have the courage to invite customers into the inner workings of your company? Read More
Customer Journeys, Customer retention and..., People, Recovery, Retail 09/02/2016 Customer Journeys, Customer retention and..., People, Recovery, Retail 09/02/2016 They say elephants never forget... but what about customers? Read More
Customer Journeys, Customer retention and..., People, Recovery, Retail, Social Media 25/08/2015 Customer Journeys, Customer retention and..., People, Recovery, Retail, Social Media 25/08/2015 How to turn a great customer experience into a terrible one: Hammonds, the fitted furniture company Read More
Customer Journeys, Customer retention and..., CX Professionals, CX Strategy, People, Retail, Travel, CX Training 01/07/2015 Customer Journeys, Customer retention and..., CX Professionals, CX Strategy, People, Retail, Travel, CX Training 01/07/2015 The wonderful sound of Customer Experience: Tales from South Africa Read More
CX Professionals, CX Training 11/03/2015 CX Professionals, CX Training 11/03/2015 Two steps forwards, five steps back: No-one said transforming the Customer Experience is easy! Read More
Customer Journeys, CX Professionals, CX Strategy 30/12/2014 Customer Journeys, CX Professionals, CX Strategy 30/12/2014 'Sweeping the steps of Customer Experience in 2014' - out with the old and in with the new for 2015 Read More
Customer Journeys, CX Professionals, CX Strategy 04/06/2014 Customer Journeys, CX Professionals, CX Strategy 04/06/2014 I hate that roundabout! – How a road junction can act as an analogy for a bad customer experience Read More
Customer Journeys, People, Travel 17/02/2014 Customer Journeys, People, Travel 17/02/2014 'The lost suitcase and a grumpy old man' - a story about employee engagment Read More