Thought Leadership

14/12/2017 14/12/2017

The Customer Experience '7 Year Itch'! A frank and honest assessment of the CX profession

03/10/2017 03/10/2017

Customer Experience 2017 Reality Check - Evolution or Revolution?

02/10/2017 02/10/2017

What does it really mean to be a Customer Experience Professional?

13/03/2017 13/03/2017

Inspiration, Dedication, Perspiration - welcome to the mind of the Customer Experience Professional!

06/04/2016 06/04/2016

CX = V! Customer Experience is not a job... it's a vocation!

03/02/2016 03/02/2016

CX makes the world go around! Why customer experience is a global challenge

15/01/2016 15/01/2016

Customer Experience – Fact or Fiction?

28/10/2015 28/10/2015

Customer Experience Design: 3 essential (design) skills for creating a great customer experience

09/06/2015 09/06/2015

Transformational Leadership - the key to unlocking the competencies of Customer Experience Professionals

11/02/2015 11/02/2015

Leveraging the soft and fluffy: how important are soft skills in delivering Customer Experiences?

26/01/2015 26/01/2015

Earning authority as a Customer Experience Professional - the importance of professional development

06/10/2014 06/10/2014

The secret diary of a Customer Experience Professional (aged 41 & 3/4)

23/10/2013 23/10/2013

Customer Service or Customer Experience? What exactly does customer experience mean?

30/09/2013 30/09/2013

Building a Customer-Centric Culture– it’s all about the 3 L’s!

21/12/2012 21/12/2012

2011 - CX creation; 2012 CX appreciation; 2013 CX recognition...

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If you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832.

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