Thought Leadership

20/02/2017 20/02/2017

The cost of NOT focusing on Customer Experience

24/01/2017 24/01/2017

Customer Experience in the Gulf Region – A Story of Continuous Improvement!

16/12/2015 16/12/2015

Education, Education, Education - the real need for developing Customer Experience learning

30/11/2015 30/11/2015

Customer Service; Customer Experience; Customer Centricity - what is the difference between them?

28/01/2014 28/01/2014

Do you love Aldi? What other brands could learn from the Aldi experience

19/11/2013 19/11/2013

What irritates customers most? The top five irritations revealed!

14/11/2013 14/11/2013

Customer Promises - a great thing...if you really mean it!

06/11/2013 06/11/2013

What do customers really want? The top five most important things revealed

23/10/2013 23/10/2013

Customer Service or Customer Experience? What exactly does customer experience mean?

16/08/2013 16/08/2013

Customer Experience - It's pre-determined by culture!

25/07/2013 25/07/2013

'The managers promise' - what do you commit to doing for your people?

13/06/2013 13/06/2013

Sometimes the experience just does not matter - the example of Sports Direct

28/01/2013 28/01/2013

Can I offer you a complimentary glass of Champagne sir? Now that is how to recover a customer experience!

18/06/2012 18/06/2012

Tesco: Hero or Villain - You Decide

12/06/2012 12/06/2012

John Lewis - are they still the best when it comes to customer experience and service?

Get in touch

If you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832.

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