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Customer Journeys, Customer retention and..., CX Leadership, CX Strategy 03/08/2018 Customer Journeys, Customer retention and..., CX Leadership, CX Strategy 03/08/2018 How NOT to survive in a disrupted world - the case study of UK retailer, FatFace Read More
Customer Journeys, Customer retention and..., CX Culture, CX Leadership, Recovery 26/06/2018 Customer Journeys, Customer retention and..., CX Culture, CX Leadership, Recovery 26/06/2018 So What?! There are plenty more customers where he came from! Read More
Customer Journeys, Customer retention and..., CX Culture, CX Leadership 27/02/2018 Customer Journeys, Customer retention and..., CX Culture, CX Leadership 27/02/2018 The Customer Experience Million Dollar Question: Will my customer come back? Read More
Customer retention and... 08/11/2016 Customer retention and... 08/11/2016 FANS or CUSTOMERS? Which do you need to have a sustainable business? The sad story of Leyton Orient Football Club Read More
Customer retention and... 22/12/2014 Customer retention and... 22/12/2014 Loyalty Schemes: do they really work? Read More
Communication Channels, Customer retention and..., Retail 09/12/2014 Communication Channels, Customer retention and..., Retail 09/12/2014 'Happy Birthday Mr Glodnig'!! How NOT to create a good impression with customers! Read More
Customer Journeys, Customer retention and..., CX Strategy 04/11/2014 Customer Journeys, Customer retention and..., CX Strategy 04/11/2014 A circle unending complete and unbroken: the Customer Experience 'wedding ring' Read More
Customer Journeys, Customer retention and..., Recovery, Retail 01/07/2014 Customer Journeys, Customer retention and..., Recovery, Retail 01/07/2014 Our policy says... - Why sticking to the rules can lose you customers Read More