Thought Leadership Search by category CX Culture CX Leadership CX Measurement CX Professionals CX Strategy CX Training Channels Communication Channels Customer Journeys Customer retention and... Financial Services People Recovery Regulation Retail Social Media Technology Telecoms Travel CX Measurement, CX Strategy 02/08/2017 CX Measurement, CX Strategy 02/08/2017 A (CX) Tale of Two Cafes, by Beth Richardson Read More Customer retention and..., CX Leadership, CX Measurement, Telecoms 19/12/2016 Customer retention and..., CX Leadership, CX Measurement, Telecoms 19/12/2016 How NOT to ask for customer feedback: a shocking example from Sky TV Read More Communication Channels, CX Measurement 15/07/2016 Communication Channels, CX Measurement 15/07/2016 Are you really listening to your customers? The importance of connecting with your customers through conversation Read More CX Measurement, CX Strategy 15/04/2015 CX Measurement, CX Strategy 15/04/2015 The customer feedback experience - an experience not to be taken for granted! Read More Communication Channels, Customer retention and..., CX Strategy, Recovery, Social Media 04/03/2015 Communication Channels, Customer retention and..., CX Strategy, Recovery, Social Media 04/03/2015 The customer is not always right.....BUT be careful how you respond when you think they are not! Read More Channels, Communication Channels, Customer retention and..., CX Measurement, Travel 29/07/2014 Channels, Communication Channels, Customer retention and..., CX Measurement, Travel 29/07/2014 The gift that is Customer Feedback. How not to accept it by Southwest Airlines & Easyjet Read More Customer Journeys, Customer retention and..., CX Measurement, Travel 10/03/2014 Customer Journeys, Customer retention and..., CX Measurement, Travel 10/03/2014 Was everything ok with your stay sir? Why welcoming all types of customer feedback is so important Read More Customer Journeys, CX Measurement 09/09/2013 Customer Journeys, CX Measurement 09/09/2013 'You could win £500!!' Should you incentivise customer feedback? Read More Channels, Recovery, Social Media 28/05/2013 Channels, Recovery, Social Media 28/05/2013 18 hours - how a loaf of bread helped improve the customer experience Read More Customer Journeys, CX Measurement 30/04/2013 Customer Journeys, CX Measurement 30/04/2013 Do you know the facts? 4 steps to deploying a customer focussed measurement system Read More CX Measurement 02/07/2012 CX Measurement 02/07/2012 Customer Feedback - Why Bother? Read More Get in touchIf you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832. Email to find out more
CX Measurement, CX Strategy 02/08/2017 CX Measurement, CX Strategy 02/08/2017 A (CX) Tale of Two Cafes, by Beth Richardson Read More
Customer retention and..., CX Leadership, CX Measurement, Telecoms 19/12/2016 Customer retention and..., CX Leadership, CX Measurement, Telecoms 19/12/2016 How NOT to ask for customer feedback: a shocking example from Sky TV Read More
Communication Channels, CX Measurement 15/07/2016 Communication Channels, CX Measurement 15/07/2016 Are you really listening to your customers? The importance of connecting with your customers through conversation Read More
CX Measurement, CX Strategy 15/04/2015 CX Measurement, CX Strategy 15/04/2015 The customer feedback experience - an experience not to be taken for granted! Read More
Communication Channels, Customer retention and..., CX Strategy, Recovery, Social Media 04/03/2015 Communication Channels, Customer retention and..., CX Strategy, Recovery, Social Media 04/03/2015 The customer is not always right.....BUT be careful how you respond when you think they are not! Read More
Channels, Communication Channels, Customer retention and..., CX Measurement, Travel 29/07/2014 Channels, Communication Channels, Customer retention and..., CX Measurement, Travel 29/07/2014 The gift that is Customer Feedback. How not to accept it by Southwest Airlines & Easyjet Read More
Customer Journeys, Customer retention and..., CX Measurement, Travel 10/03/2014 Customer Journeys, Customer retention and..., CX Measurement, Travel 10/03/2014 Was everything ok with your stay sir? Why welcoming all types of customer feedback is so important Read More
Customer Journeys, CX Measurement 09/09/2013 Customer Journeys, CX Measurement 09/09/2013 'You could win £500!!' Should you incentivise customer feedback? Read More
Channels, Recovery, Social Media 28/05/2013 Channels, Recovery, Social Media 28/05/2013 18 hours - how a loaf of bread helped improve the customer experience Read More
Customer Journeys, CX Measurement 30/04/2013 Customer Journeys, CX Measurement 30/04/2013 Do you know the facts? 4 steps to deploying a customer focussed measurement system Read More