Thought Leadership

Customer V Owner – Who wins? You decide! (in other words, is the customer always right?!)

22/11/2017 22/11/2017

Customer V Owner – Who wins? You decide! (in other words, is the customer always right?!)

Read More

Customer Engagement: a masterclass from United Biscuits

16/11/2016 16/11/2016

Customer Engagement: a masterclass from United Biscuits

Read More

The British Airways pilot who got off his bum! How to wow customers with the unremarkable

16/03/2016 16/03/2016

The British Airways pilot who got off his bum! How to wow customers with the unremarkable

Read More

Lessons in authentic leadership from ao.com: It's not First Time Resolution - it's Personal Resolution!

22/06/2015 22/06/2015

Lessons in authentic leadership from ao.com: It's not First Time Resolution - it's Personal Resolution!

Read More

The epic failings of Emirates: are brands really trying hard enough when it comes to Customer Experience?

25/02/2015 25/02/2015

The epic failings of Emirates: are brands really trying hard enough when it comes to Customer Experience?

Read More

What happens if your company overreacts? Your customers exert unnecessary effort!

17/12/2014 17/12/2014

What happens if your company overreacts? Your customers exert unnecessary effort!

Read More

Get in touch

If you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832.

Email to find out more