Thought Leadership

Engaging your people with CX: Introducing the Customer Experience Game

09/08/2017 09/08/2017

Engaging your people with CX: Introducing the Customer Experience Game

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Customer Journey Management - it's not just about the mapping!

07/02/2017 07/02/2017

Customer Journey Management - it's not just about the mapping!

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CX makes the world go around! Why customer experience is a global challenge

03/02/2016 03/02/2016

CX makes the world go around! Why customer experience is a global challenge

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I'm like parsley - I get everywhere!' - Stories that amazed and inspired me at the 2015 UK Customer Experience Awards!

30/09/2015 30/09/2015

I'm like parsley - I get everywhere!' - Stories that amazed and inspired me at the 2015 UK Customer Experience Awards!

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Earning authority as a Customer Experience Professional - the importance of professional development

26/01/2015 26/01/2015

Earning authority as a Customer Experience Professional - the importance of professional development

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Are you a Leader of a Follower? Why customer experience needs good, strong leadership

20/01/2014 20/01/2014

Are you a Leader of a Follower? Why customer experience needs good, strong leadership

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Get in touch

If you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832.

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