Thought Leadership

Customer Centric Leadership: Are You Investing in the Organisational “Ecosystem” or Your Personal “Egosystem”?

30/11/2017 30/11/2017

Customer Centric Leadership: Are You Investing in the Organisational “Ecosystem” or Your Personal “Egosystem”?

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6 Things All Customer Centric Leaders Do

21/08/2017 21/08/2017

6 Things All Customer Centric Leaders Do

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Connecting People: The Key to Customer Centric Leadership

26/07/2017 26/07/2017

Connecting People: The Key to Customer Centric Leadership

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Communication — Essential to Creating and Sustaining a Customer-Centric Culture

14/06/2017 14/06/2017

Communication — Essential to Creating and Sustaining a Customer-Centric Culture

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Engaging Your People in Customer Experience Improvement Activity: 6 Key Questions

20/03/2017 20/03/2017

Engaging Your People in Customer Experience Improvement Activity: 6 Key Questions

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The Customer Experience Hokey Cokey! Why do companies find it so hard to commit to CX?

30/11/2016 30/11/2016

The Customer Experience Hokey Cokey! Why do companies find it so hard to commit to CX?

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Technical Competence & Organisational Clarity – The two pillars of Customer Centric Leadership

25/10/2016 25/10/2016

Technical Competence & Organisational Clarity – The two pillars of Customer Centric Leadership

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For Customer Experience Success, Avoid Putting Square Pegs in Round Holes

21/09/2016 21/09/2016

For Customer Experience Success, Avoid Putting Square Pegs in Round Holes

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Carolyn McCall, CEO, Easyjet – An Example of a Courageous Customer Focused Leader

19/07/2016 19/07/2016

Carolyn McCall, CEO, Easyjet – An Example of a Courageous Customer Focused Leader

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Do You Have a Funny Bone? The 3 Vital “Bones” Required by All Customer Experience Leaders!

17/02/2016 17/02/2016

Do You Have a Funny Bone? The 3 Vital “Bones” Required by All Customer Experience Leaders!

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The Customer Minute! The simple way to get 'Customer' on to your agenda

26/01/2016 26/01/2016

The Customer Minute! The simple way to get 'Customer' on to your agenda

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Transformational Leadership - the key to unlocking the competencies of Customer Experience Professionals

09/06/2015 09/06/2015

Transformational Leadership - the key to unlocking the competencies of Customer Experience Professionals

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Don't be afraid to talk to customers! My number 1 Customer Experience leadership tip!

16/06/2014 16/06/2014

Don't be afraid to talk to customers! My number 1 Customer Experience leadership tip!

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If you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832.

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