Thought Leadership

How to Ensure Customer Experience is a Key Element of Your Business Strategy

19/04/2017 19/04/2017

How to Ensure Customer Experience is a Key Element of Your Business Strategy

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The Transparent Customer Experience: how measurement can benefit both company & customer

12/05/2016 12/05/2016

The Transparent Customer Experience: how measurement can benefit both company & customer

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Do you know what 'it' feels like? Why experiencing your customer AND employee journeys is so important!

05/11/2015 05/11/2015

Do you know what 'it' feels like? Why experiencing your customer AND employee journeys is so important!

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Authenticity - the key to unlocking the greatest Customer Experiences? Featuring case studies from Weleda and Old Mutual Zimbabwe

08/10/2015 08/10/2015

Authenticity - the key to unlocking the greatest Customer Experiences? Featuring case studies from Weleda and Old Mutual Zimbabwe

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'Sweeping the steps of Customer Experience in 2014' - out with the old and in with the new for 2015

30/12/2014 30/12/2014

'Sweeping the steps of Customer Experience in 2014' - out with the old and in with the new for 2015

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Shareholder or Customer First? The difference between Tesco and Amazon

24/10/2014 24/10/2014

Shareholder or Customer First? The difference between Tesco and Amazon

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The bursting of the Tesco bubble. When it comes to Customer Experience, bigger does not necessarily mean better!

22/07/2014 22/07/2014

The bursting of the Tesco bubble. When it comes to Customer Experience, bigger does not necessarily mean better!

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Customer Promises - a great thing...if you really mean it!

14/11/2013 14/11/2013

Customer Promises - a great thing...if you really mean it!

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'I just want to know how many calories!' - the need for honesty, transparency and clarity in the customer experience

11/03/2013 11/03/2013

'I just want to know how many calories!' - the need for honesty, transparency and clarity in the customer experience

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'Don't judge a book by its cover' - it does not matter what you look like, a customer is a customer

11/02/2013 11/02/2013

'Don't judge a book by its cover' - it does not matter what you look like, a customer is a customer

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Tesco: Hero or Villain - You Decide

18/06/2012 18/06/2012

Tesco: Hero or Villain - You Decide

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Get in touch

If you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832.

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