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Customer Journeys, Customer retention and..., CX Leadership, People 22/11/2017 Customer Journeys, Customer retention and..., CX Leadership, People 22/11/2017 Customer V Owner – Who wins? You decide! (in other words, is the customer always right?!) Read More
Customer Journeys, Customer retention and..., Recovery 16/11/2016 Customer Journeys, Customer retention and..., Recovery 16/11/2016 Customer Engagement: a masterclass from United Biscuits Read More
Communication Channels, Customer Journeys, Customer retention and..., Recovery, Retail 08/09/2014 Communication Channels, Customer Journeys, Customer retention and..., Recovery, Retail 08/09/2014 The magic of Disney - now that's what I call a Customer Experience! Read More
Customer retention and... 28/01/2013 Customer retention and... 28/01/2013 Can I offer you a complimentary glass of Champagne sir? Now that is how to recover a customer experience! Read More
Recovery 15/07/2012 Recovery 15/07/2012 CX Humility - recovering a bad situation well is as important as getting it right first time Read More