Thought Leadership Search by category CX Culture CX Leadership CX Measurement CX Professionals CX Strategy CX Training Channels Communication Channels Customer Journeys Customer retention and... Financial Services People Recovery Regulation Retail Social Media Technology Telecoms Travel Customer retention and..., CX Leadership, People 14/12/2016 Customer retention and..., CX Leadership, People 14/12/2016 Do your people 'make' your Customer Experience? Monarch & Specsavers believe theirs do! Read More Communication Channels, CX Strategy, People 22/06/2016 Communication Channels, CX Strategy, People 22/06/2016 Communication, communication, communication! Why you cannot 'over' communicate when it comes to Customer Experience Read More Customer Journeys, CX Professionals, CX Strategy, People 06/06/2016 Customer Journeys, CX Professionals, CX Strategy, People 06/06/2016 Nice to meet you! How well do you know your colleagues? Read More CX Strategy, People 20/08/2014 CX Strategy, People 20/08/2014 'Thank You'! The two most important 'Customer Experience' words of all Read More CX Professionals, CX Strategy, People 24/07/2014 CX Professionals, CX Strategy, People 24/07/2014 Money Makes the World Go Around…No It Doesn’t – People Do! Read More CX Strategy, People 25/07/2013 CX Strategy, People 25/07/2013 'The managers promise' - what do you commit to doing for your people? Read More Customer Journeys, Customer retention and..., CX Strategy, People 06/06/2013 Customer Journeys, Customer retention and..., CX Strategy, People 06/06/2013 ‘I have an idea – lets outsource customer services’ - Could the quest for cost savings damage the customer experience? Read More Customer Journeys, CX Measurement, CX Professionals, CX Strategy 26/03/2013 Customer Journeys, CX Measurement, CX Professionals, CX Strategy 26/03/2013 STRATEGY - MEASUREMENT - PEOPLE: a simple framework for managing customer experience Read More Customer Journeys, Customer retention and..., People, Retail 11/02/2013 Customer Journeys, Customer retention and..., People, Retail 11/02/2013 'Don't judge a book by its cover' - it does not matter what you look like, a customer is a customer Read More People 30/10/2012 People 30/10/2012 Apathy - whose fault is it? Read More People 25/09/2012 People 25/09/2012 I own a Bearded Dragon too! How well do your staff know their customers? Read More Get in touchIf you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832. Email to find out more
Customer retention and..., CX Leadership, People 14/12/2016 Customer retention and..., CX Leadership, People 14/12/2016 Do your people 'make' your Customer Experience? Monarch & Specsavers believe theirs do! Read More
Communication Channels, CX Strategy, People 22/06/2016 Communication Channels, CX Strategy, People 22/06/2016 Communication, communication, communication! Why you cannot 'over' communicate when it comes to Customer Experience Read More
Customer Journeys, CX Professionals, CX Strategy, People 06/06/2016 Customer Journeys, CX Professionals, CX Strategy, People 06/06/2016 Nice to meet you! How well do you know your colleagues? Read More
CX Strategy, People 20/08/2014 CX Strategy, People 20/08/2014 'Thank You'! The two most important 'Customer Experience' words of all Read More
CX Professionals, CX Strategy, People 24/07/2014 CX Professionals, CX Strategy, People 24/07/2014 Money Makes the World Go Around…No It Doesn’t – People Do! Read More
CX Strategy, People 25/07/2013 CX Strategy, People 25/07/2013 'The managers promise' - what do you commit to doing for your people? Read More
Customer Journeys, Customer retention and..., CX Strategy, People 06/06/2013 Customer Journeys, Customer retention and..., CX Strategy, People 06/06/2013 ‘I have an idea – lets outsource customer services’ - Could the quest for cost savings damage the customer experience? Read More
Customer Journeys, CX Measurement, CX Professionals, CX Strategy 26/03/2013 Customer Journeys, CX Measurement, CX Professionals, CX Strategy 26/03/2013 STRATEGY - MEASUREMENT - PEOPLE: a simple framework for managing customer experience Read More
Customer Journeys, Customer retention and..., People, Retail 11/02/2013 Customer Journeys, Customer retention and..., People, Retail 11/02/2013 'Don't judge a book by its cover' - it does not matter what you look like, a customer is a customer Read More
People 25/09/2012 People 25/09/2012 I own a Bearded Dragon too! How well do your staff know their customers? Read More