Thought Leadership

Customer Experience Benchmarking: beware how you use it!

09/05/2017 09/05/2017

Customer Experience Benchmarking: beware how you use it!

Read More

Why NPS is Useless in the Employee Space: Introducing the Great People Index (GPI)

08/09/2015 08/09/2015

Why NPS is Useless in the Employee Space: Introducing the Great People Index (GPI)

Read More

Enterprise-Rent-a-Car: How to turn a 'promoter' into a 'detractor' in 1,2,3!

20/05/2015 20/05/2015

Enterprise-Rent-a-Car: How to turn a 'promoter' into a 'detractor' in 1,2,3!

Read More

The customer feedback experience - an experience not to be taken for granted!

15/04/2015 15/04/2015

The customer feedback experience - an experience not to be taken for granted!

Read More

The Net Promoter Score No No - Do not use NPS if it makes no sense to do so

26/06/2014 26/06/2014

The Net Promoter Score No No - Do not use NPS if it makes no sense to do so

Read More

Recommend? Tweet? Do customers really do it?

29/11/2013 29/11/2013

Recommend? Tweet? Do customers really do it?

Read More

'Simplicity is divinity' - is this what is behind the success of First Direct?

21/05/2013 21/05/2013

'Simplicity is divinity' - is this what is behind the success of First Direct?

Read More

Customer Feedback - Ten Tips to help you get it right

10/07/2012 10/07/2012

Customer Feedback - Ten Tips to help you get it right

Read More

Get in touch

If you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832.

Email to find out more