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Customer Journeys, Customer retention and..., CX Measurement, CX Strategy, Recovery 20/05/2015 Customer Journeys, Customer retention and..., CX Measurement, CX Strategy, Recovery 20/05/2015 Enterprise-Rent-a-Car: How to turn a 'promoter' into a 'detractor' in 1,2,3! Read More
Customer Journeys, Customer retention and..., CX Strategy 07/08/2013 Customer Journeys, Customer retention and..., CX Strategy 07/08/2013 Buying shoes online or buying a car - which is the better customer experience? Read More
Customer retention and... 05/08/2013 Customer retention and... 05/08/2013 We won the argument....but lost the customer! Read More
Customer Journeys, Customer retention and... 30/01/2013 Customer Journeys, Customer retention and... 30/01/2013 Maravilloso!! A Spanish lesson in customer retention Read More
Customer Journeys 11/12/2012 Customer Journeys 11/12/2012 £2,160 a night!!! What can we learn from Claridges? Read More
Customer retention and... 03/09/2012 Customer retention and... 03/09/2012 What a lovely mug! The risks of taking loyal customers for granted Read More