Thought Leadership Search by category CX Culture CX Leadership CX Measurement CX Professionals CX Strategy CX Training Channels Communication Channels Customer Journeys Customer retention and... Financial Services People Recovery Regulation Retail Social Media Technology Telecoms Travel CX Measurement, CX Professionals, CX Strategy 24/09/2015 CX Measurement, CX Professionals, CX Strategy 24/09/2015 A new era of experience branding: The KPMG Nunwood Customer Experience Excellence Centre 2015 UK Analysis Read More Customer retention and..., CX Professionals, CX Strategy 24/03/2015 Customer retention and..., CX Professionals, CX Strategy 24/03/2015 What makes the the worlds #1 Customer Experience brands? Read More Channels, Customer Journeys, Customer retention and..., Retail, Social Media 14/01/2015 Channels, Customer Journeys, Customer retention and..., Retail, Social Media 14/01/2015 Falling out of love with John Lewis - even the best find it tough to deliver consistently good customer experiences Read More Communication Channels, Customer Journeys, Customer retention and..., Retail 29/04/2014 Communication Channels, Customer Journeys, Customer retention and..., Retail 29/04/2014 John Lewis's greatest challenge - the omni channel customer experience! Read More Customer Journeys, Customer retention and..., Retail 05/12/2013 Customer Journeys, Customer retention and..., Retail 05/12/2013 Customer experience is for life, not just for Christmas! Read More Customer Journeys, Customer retention and..., CX Strategy 14/11/2013 Customer Journeys, Customer retention and..., CX Strategy 14/11/2013 Customer Promises - a great thing...if you really mean it! Read More CX Strategy, Retail 06/11/2012 CX Strategy, Retail 06/11/2012 Pants! What is wrong with Marks & Spencer? Read More Retail 12/06/2012 Retail 12/06/2012 John Lewis - are they still the best when it comes to customer experience and service? Read More Get in touchIf you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832. Email to find out more
CX Measurement, CX Professionals, CX Strategy 24/09/2015 CX Measurement, CX Professionals, CX Strategy 24/09/2015 A new era of experience branding: The KPMG Nunwood Customer Experience Excellence Centre 2015 UK Analysis Read More
Customer retention and..., CX Professionals, CX Strategy 24/03/2015 Customer retention and..., CX Professionals, CX Strategy 24/03/2015 What makes the the worlds #1 Customer Experience brands? Read More
Channels, Customer Journeys, Customer retention and..., Retail, Social Media 14/01/2015 Channels, Customer Journeys, Customer retention and..., Retail, Social Media 14/01/2015 Falling out of love with John Lewis - even the best find it tough to deliver consistently good customer experiences Read More
Communication Channels, Customer Journeys, Customer retention and..., Retail 29/04/2014 Communication Channels, Customer Journeys, Customer retention and..., Retail 29/04/2014 John Lewis's greatest challenge - the omni channel customer experience! Read More
Customer Journeys, Customer retention and..., Retail 05/12/2013 Customer Journeys, Customer retention and..., Retail 05/12/2013 Customer experience is for life, not just for Christmas! Read More
Customer Journeys, Customer retention and..., CX Strategy 14/11/2013 Customer Journeys, Customer retention and..., CX Strategy 14/11/2013 Customer Promises - a great thing...if you really mean it! Read More
CX Strategy, Retail 06/11/2012 CX Strategy, Retail 06/11/2012 Pants! What is wrong with Marks & Spencer? Read More
Retail 12/06/2012 Retail 12/06/2012 John Lewis - are they still the best when it comes to customer experience and service? Read More