Thought Leadership

So What?! There are plenty more customers where he came from!

26/06/2018 26/06/2018

So What?! There are plenty more customers where he came from!

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The customer conniption! Identifying the 'final straw' moment

09/02/2018 09/02/2018

The customer conniption! Identifying the 'final straw' moment

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Enterprise-Rent-a-Car: How to turn a 'promoter' into a 'detractor' in 1,2,3!

20/05/2015 20/05/2015

Enterprise-Rent-a-Car: How to turn a 'promoter' into a 'detractor' in 1,2,3!

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Customer Effort - it's real meaning through real stories (Vauxhall might want to read this!)

16/10/2014 16/10/2014

Customer Effort - it's real meaning through real stories (Vauxhall might want to read this!)

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