Thought Leadership

The Accidental Customer Experience

07/08/2018 07/08/2018

The Accidental Customer Experience

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The British Airways pilot who got off his bum! How to wow customers with the unremarkable

16/03/2016 16/03/2016

The British Airways pilot who got off his bum! How to wow customers with the unremarkable

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Making life difficult for customers makes no sense at all! Case studies from Marriot Hotels and Debenhams

04/02/2015 04/02/2015

Making life difficult for customers makes no sense at all! Case studies from Marriot Hotels and Debenhams

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'Sweeping the steps of Customer Experience in 2014' - out with the old and in with the new for 2015

30/12/2014 30/12/2014

'Sweeping the steps of Customer Experience in 2014' - out with the old and in with the new for 2015

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