Thought Leadership

Carolyn McCall, CEO, Easyjet – An Example of a Courageous Customer Focused Leader

19/07/2016 19/07/2016

Carolyn McCall, CEO, Easyjet – An Example of a Courageous Customer Focused Leader

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Ryanair 'always getting better' - has the world's largest international airline really changed?

02/09/2015 02/09/2015

Ryanair 'always getting better' - has the world's largest international airline really changed?

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'The 'e' in easyJet does not stand for empathetic' - the real cost of sticking to the rules!

04/08/2015 04/08/2015

'The 'e' in easyJet does not stand for empathetic' - the real cost of sticking to the rules!

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The customer is not always right.....BUT be careful how you respond when you think they are not!

04/03/2015 04/03/2015

The customer is not always right.....BUT be careful how you respond when you think they are not!

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The gift that is Customer Feedback. How not to accept it by Southwest Airlines & Easyjet

29/07/2014 29/07/2014

The gift that is Customer Feedback. How not to accept it by Southwest Airlines & Easyjet

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