Thought Leadership Search by category CX Culture CX Leadership CX Measurement CX Professionals CX Strategy CX Training Channels Communication Channels Customer Journeys Customer retention and... Financial Services People Recovery Regulation Retail Social Media Technology Telecoms Travel Customer Journeys, Customer retention and..., CX Culture, CX Leadership 27/02/2018 Customer Journeys, Customer retention and..., CX Culture, CX Leadership 27/02/2018 The Customer Experience Million Dollar Question: Will my customer come back? Read More Customer retention and..., CX Culture, CX Leadership, People 09/02/2018 Customer retention and..., CX Culture, CX Leadership, People 09/02/2018 The customer conniption! Identifying the 'final straw' moment Read More Customer Journeys, Customer retention and..., CX Leadership, People 22/11/2017 Customer Journeys, Customer retention and..., CX Leadership, People 22/11/2017 Customer V Owner – Who wins? You decide! (in other words, is the customer always right?!) Read More Customer Journeys, Customer retention and..., CX Strategy 28/03/2017 Customer Journeys, Customer retention and..., CX Strategy 28/03/2017 Customer Experience: it goes both ways... or does it?! Read More Customer retention and..., CX Leadership, CX Measurement, Telecoms 19/12/2016 Customer retention and..., CX Leadership, CX Measurement, Telecoms 19/12/2016 How NOT to ask for customer feedback: a shocking example from Sky TV Read More Communication Channels, Customer retention and..., Retail 09/12/2014 Communication Channels, Customer retention and..., Retail 09/12/2014 'Happy Birthday Mr Glodnig'!! How NOT to create a good impression with customers! Read More Customer Journeys, Customer retention and..., CX Strategy 04/11/2014 Customer Journeys, Customer retention and..., CX Strategy 04/11/2014 A circle unending complete and unbroken: the Customer Experience 'wedding ring' Read More Customer retention and... 05/08/2013 Customer retention and... 05/08/2013 We won the argument....but lost the customer! Read More Customer Journeys, Customer retention and..., Retail 06/02/2013 Customer Journeys, Customer retention and..., Retail 06/02/2013 'Up-selling = No-selling' - how Clarins may be damaging their customers experience Read More Customer Journeys, Customer retention and... 30/01/2013 Customer Journeys, Customer retention and... 30/01/2013 Maravilloso!! A Spanish lesson in customer retention Read More Customer Journeys 11/12/2012 Customer Journeys 11/12/2012 £2,160 a night!!! What can we learn from Claridges? Read More Customer retention and... 03/09/2012 Customer retention and... 03/09/2012 What a lovely mug! The risks of taking loyal customers for granted Read More Get in touchIf you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832. Email to find out more
Customer Journeys, Customer retention and..., CX Culture, CX Leadership 27/02/2018 Customer Journeys, Customer retention and..., CX Culture, CX Leadership 27/02/2018 The Customer Experience Million Dollar Question: Will my customer come back? Read More
Customer retention and..., CX Culture, CX Leadership, People 09/02/2018 Customer retention and..., CX Culture, CX Leadership, People 09/02/2018 The customer conniption! Identifying the 'final straw' moment Read More
Customer Journeys, Customer retention and..., CX Leadership, People 22/11/2017 Customer Journeys, Customer retention and..., CX Leadership, People 22/11/2017 Customer V Owner – Who wins? You decide! (in other words, is the customer always right?!) Read More
Customer Journeys, Customer retention and..., CX Strategy 28/03/2017 Customer Journeys, Customer retention and..., CX Strategy 28/03/2017 Customer Experience: it goes both ways... or does it?! Read More
Customer retention and..., CX Leadership, CX Measurement, Telecoms 19/12/2016 Customer retention and..., CX Leadership, CX Measurement, Telecoms 19/12/2016 How NOT to ask for customer feedback: a shocking example from Sky TV Read More
Communication Channels, Customer retention and..., Retail 09/12/2014 Communication Channels, Customer retention and..., Retail 09/12/2014 'Happy Birthday Mr Glodnig'!! How NOT to create a good impression with customers! Read More
Customer Journeys, Customer retention and..., CX Strategy 04/11/2014 Customer Journeys, Customer retention and..., CX Strategy 04/11/2014 A circle unending complete and unbroken: the Customer Experience 'wedding ring' Read More
Customer retention and... 05/08/2013 Customer retention and... 05/08/2013 We won the argument....but lost the customer! Read More
Customer Journeys, Customer retention and..., Retail 06/02/2013 Customer Journeys, Customer retention and..., Retail 06/02/2013 'Up-selling = No-selling' - how Clarins may be damaging their customers experience Read More
Customer Journeys, Customer retention and... 30/01/2013 Customer Journeys, Customer retention and... 30/01/2013 Maravilloso!! A Spanish lesson in customer retention Read More
Customer Journeys 11/12/2012 Customer Journeys 11/12/2012 £2,160 a night!!! What can we learn from Claridges? Read More
Customer retention and... 03/09/2012 Customer retention and... 03/09/2012 What a lovely mug! The risks of taking loyal customers for granted Read More