Thought Leadership

Customer Experience 2017 Reality Check - Evolution or Revolution?

03/10/2017 03/10/2017

Customer Experience 2017 Reality Check - Evolution or Revolution?

Read More

Inspiration, Dedication, Perspiration - welcome to the mind of the Customer Experience Professional!

13/03/2017 13/03/2017

Inspiration, Dedication, Perspiration - welcome to the mind of the Customer Experience Professional!

Read More

Customer Experience Professionals: Why We Do What We Do

17/11/2016 17/11/2016

Customer Experience Professionals: Why We Do What We Do

Read More

The importance of EARNING authority as a Customer Experience Professional

19/09/2016 19/09/2016

The importance of EARNING authority as a Customer Experience Professional

Read More

Customer Experience – Fact or Fiction?

15/01/2016 15/01/2016

Customer Experience – Fact or Fiction?

Read More

The wonderful sound of Customer Experience: Tales from South Africa

01/07/2015 01/07/2015

The wonderful sound of Customer Experience: Tales from South Africa

Read More

Transformational Leadership - the key to unlocking the competencies of Customer Experience Professionals

09/06/2015 09/06/2015

Transformational Leadership - the key to unlocking the competencies of Customer Experience Professionals

Read More

Earning authority as a Customer Experience Professional - the importance of professional development

26/01/2015 26/01/2015

Earning authority as a Customer Experience Professional - the importance of professional development

Read More

'Sweeping the steps of Customer Experience in 2014' - out with the old and in with the new for 2015

30/12/2014 30/12/2014

'Sweeping the steps of Customer Experience in 2014' - out with the old and in with the new for 2015

Read More

Get in touch

If you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832.

Email to find out more