Thought Leadership

WANTS and NEEDS - When it comes to customers do you really know the difference?

27/09/2017 27/09/2017

WANTS and NEEDS - When it comes to customers do you really know the difference?

Read More

Eurostar est Shambolique: It’s not just the airlines who need to get their act together

05/06/2017 05/06/2017

Eurostar est Shambolique: It’s not just the airlines who need to get their act together

Read More

18/07/2016 18/07/2016

How to spectacularly fail your customers and damage your brand – by British Airways

Read More

The British Airways pilot who got off his bum! How to wow customers with the unremarkable

16/03/2016 16/03/2016

The British Airways pilot who got off his bum! How to wow customers with the unremarkable

Read More

NO communication; NO bags; NO rooms; NO wifi!!! Customer Experience stories of unnecessary EFFORT, STRESS & INEPTITUDE

15/09/2015 15/09/2015

NO communication; NO bags; NO rooms; NO wifi!!! Customer Experience stories of unnecessary EFFORT, STRESS & INEPTITUDE

Read More

Get in touch

If you are interested in speaking with Ian and finding out more, please contact us on +44 7770 736832.

Email to find out more