Thought Leadership

How NOT to survive in a disrupted world - the case study of UK retailer, FatFace

03/08/2018 03/08/2018

How NOT to survive in a disrupted world - the case study of UK retailer, FatFace

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Into the Unknown! The parallel universe of self-publishing - the experience of publishing a book about customer experience!

05/07/2018 05/07/2018

Into the Unknown! The parallel universe of self-publishing - the experience of publishing a book about customer experience!

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Transform or Die! Business Transformation is No Longer Optional

22/05/2018 22/05/2018

Transform or Die! Business Transformation is No Longer Optional

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6 Things All Customer Centric Leaders Do

21/08/2017 21/08/2017

6 Things All Customer Centric Leaders Do

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The 14 Leadership Principles that Drive Amazon

05/07/2017 05/07/2017

The 14 Leadership Principles that Drive Amazon

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Role model customer centric leadership: why I am a huge fan of Jeff Bezos!

18/05/2017 18/05/2017

Role model customer centric leadership: why I am a huge fan of Jeff Bezos!

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To deliver sustainable Customer Experiences... STOP looking backwards!

11/01/2017 11/01/2017

To deliver sustainable Customer Experiences... STOP looking backwards!

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Have a nice day! Is the US better than the rest of the world when it comes to Customer Experience?

19/01/2016 19/01/2016

Have a nice day! Is the US better than the rest of the world when it comes to Customer Experience?

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A new era of experience branding: The KPMG Nunwood Customer Experience Excellence Centre 2015 UK Analysis

24/09/2015 24/09/2015

A new era of experience branding: The KPMG Nunwood Customer Experience Excellence Centre 2015 UK Analysis

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What makes the the worlds #1 Customer Experience brands?

24/03/2015 24/03/2015

What makes the the worlds #1 Customer Experience brands?

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Shareholder or Customer First? The difference between Tesco and Amazon

24/10/2014 24/10/2014

Shareholder or Customer First? The difference between Tesco and Amazon

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04/12/2012 04/12/2012

Who cares about ethics - Starbucks do now!! Never underestimate the power of consumer opinion

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