Dave Lewis Archives - I J Golding

Shareholder or Customer First? The difference between Tesco and Amazon
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Shareholder or Customer First? The difference between Tesco and Amazon

Customer retention and loyalty, CX Strategy, Retail

Shareholder or Customer First? The difference between Tesco and Amazon

October 2014 was not the best day to be a shareholder of two of the world’s retail giants. Tesco continued their unfortunate journey from world domination to public implosion. The company who convinced the UK and beyond that ‘every little helps’ are going to need all the help they can get to fight through their [...]

By Ian Golding|2015-04-13T15:33:13+01:00October 24th, 2014|Customer retention and loyalty, CX Strategy, Retail|7 Comments

The bursting of the Tesco bubble. When it comes to Customer Experience, bigger does not necessarily mean better!
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The bursting of the Tesco bubble. When it comes to Customer Experience, bigger does not necessarily mean better!

Customer retention and loyalty, CX Strategy, Retail

The bursting of the Tesco bubble. When it comes to Customer Experience, bigger does not necessarily mean better!

I first wrote a blog post about Tesco two years ago. Entitled 'Tesco: Hero or Villain – You Decide', I made the case for Tesco being a hero - achieving huge financial success due to its ability to do everything the consumer wanted it to do. I wrote: Being blunt, Tesco have done what every retailer [...]

By Ian Golding|2015-04-13T13:18:24+01:00July 22nd, 2014|Customer retention and loyalty, CX Strategy, Retail|5 Comments