Consulting, Training & Mentoring
I advise a wide range of businesses across various sectors in all aspects of customer experience management. If you are looking for expertise in deploying a customer experience programme, or with more specific customer related requirements, I will be able to help you. My approach to customer experience follows the framework shown below. I specialise in the following:
- Creation and development of customer experience strategy, including brand proposition
- Customer journey mapping
- Customer Experience measurement systems to include VOC (voice of the customer); VOP (voice of the process); and VOE (voice of the employee)
- Creation of customer focussed continuous improvement programmes
- Employee engagement and advocacy initiatives and approaches
- Customer Experience related training & leadership development programmes including CCXP accreditation
You can read more about this framework here.
If you would like to discuss your customer experience requirements, please do not hesitate to contact me at firstname.lastname@example.org or on +44 7770 736 832. I look forward to speaking to you.