Broken Orient

Ignorance, Disbelief and Failure – lessons in how NOT to lead from the Orient – Leyton Orient!!

One year ago I wrote a blog post about leadership. It was a delight to write with great clarity about how an organisation had achieved remarkable things through strong, committed, innovative, focused and inspirational leadership. I was using this organisation as a model example of how leadership can deliver success to a business and inspire its […]

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Customer Experience

TALKING is easy. STARTING is harder….. but SUSTAINING is the hardest Customer Experience challenge of all!

Do you work for an organisation that aspires to ‘put the customer first’? Have you listened to senior leaders in your business talk about the importance of ‘being customer centric?’ Does your company have a ‘value’, or ‘vision’ or ‘mission’ that makes reference to ‘focusing on the customer’? How many of you work for companies […]

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